Maid2Maids Terms and Conditions

Our policy

All booking for cleaning services is up to 4hours/8hours.
(Cleaner will left early if done earlier )
Our pricing is same 1hours-4hours cleaning. If cleaner done early, there is no discount on charges.

Cancellation Policy *
Cancellation in same day cleaner arrive = 100% charges.
cancellation on same day before cleaner arrive = 75% / Rm50 / 1cleaner.

Strictly NO
Wash under direct Sunlight/Raining
Climb outside your house to clean rooftop/window.
Not providing proper stair/chair to clean your upper cabinet/ceiling fan.
Only 1 house/ office cleaning in 4hours 1cleaner.

Owner Responsibility *
Owner must make sure someone in house/office to guide and watch cleaner to clean unless you put trust on the cleaner and let her do it herself.
Do keep all your valuable belonging to safe place and do not let the cleaner clean the item that is valuable for you.
We do not responsible for broken item/Any loss in your house.
We are agent who connect direct cleaner to your house. We didn’t responsible to any loss in your house or office. It is owner risk to choose to use cleaner with his own trust.
Please remind cleaner to be easy/careful to some thing easy broken.

We believe respect is must been both side.

We didn’t accept our cleaner been disrespect(scold,rude,touch them)
We train and provide a friendly and experience cleaner.

Kindly can feedback to management if any services that not satisfy to you.

Any feedback or complaint kindly please WhatsApp us at 0176250121

Thank you for your cooperation.
We here hope to create a great experience for all our customers and cleaner.

Thank you for your cooperation.